Fairfield Electric Cooperative, Inc. (“FEC,” “we,” “our,” or “us”) operates a voluntary, opt-in text messaging service to provide our members with news alerts and notifications. By opting in to receive text messages from us, you agree to these Terms & Conditions (the “Terms”).

 

Short Code Information

FEC text messages originate from short code 352–667. Messages may be sent using automated technology.

 

Program Description

Our text messaging program provides members with important account-related communications like the following:

  • Billing reminders and payment confirmations
  • Account notifications and alerts
  • Service updates and outage notifications
  • Other utility-related information

 

Message Frequency

FEC’s text messaging program is an alert service. The number of messages may vary depending on your opt-in choices.

 

Opt-in | Opt-Out | Help

  • Members can opt in by texting “JOIN” to 352–667. By opting in, you confirm that you are the authorized user of the mobile number provided.
  • To stop receiving text messages from us at any time, simply text STOP to 352–667.
  • You can also seek assistance at any time by texting HELP to 352–667.

 

Collection and Use of Information

Fairfield Electric Cooperative respects your privacy. Information you provide to us and/or that we collect from you in connection with our text messaging services will be used solely for the purpose of providing services to you. WE WILL NOT USE YOUR INFORMATION FOR MARKETING OR ADVERTISING PURPOSES. WE WILL NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER PERSONAL INFORMATION COLLECTED THROUGH OUR SERVICE TO ANY THIRD PARTY.

 

Help and Customer Support

Text “HELP” to 352–667 for contact and opt-out information. To get additional help, call us at 800-628-0336.

 

Pricing

Message and Data rates may apply. Check with your mobile carrier for details regarding your text messaging plan.

 

Service Availability / Carrier Disclaimer

Message delivery is subject to effective transmission by your wireless carrier. We cannot guarantee message delivery or availability at all times. Carriers are not liable for any delayed or undelivered messages.

 

Changes to These Terms

FEC reserves the right to modify these Terms. Updated terms will be posted on this page with a revised “last updated” date. Continued participation in the text messaging program after changes are posted constitutes acceptance of the revised terms.

 

Contact Information

Fairfield Electric Cooperative

P.O. Box 2500

Blythewood, SC 29016

800-628-0336

 

 

Updated 10/2/2026